Review Automation | MyBusinessFlowSkip to main content

Use case

Review automation tied to completed jobs

Turn finished work into review requests without relying on technicians or office staff to remember the follow-up.

The outcome
  • Request reviews at the right moment after the job closes
  • Keep follow-ups consistent without nagging customers
  • Connect reputation workflows to booked-job reporting

How the flow runs.

A job is marked complete or otherwise qualified for a review request

The customer receives a branded request by SMS or the configured channel

Follow-up reminders run automatically until the workflow completes or stops

FAQ

Review Automation FAQs

Should every completed job trigger a review request?

Usually yes, but teams often exclude callbacks, unresolved issues, or certain service types.

Why treat reviews as an operational workflow?

Because asking every single time — not only when someone remembers — is what builds the count and the ranking.

See it on your workflow.

We map the front desk to the rules, schedule, and communication flow your team already uses — then you watch it run.

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